Introduction
At AlkabbaTravles (“we”, “us”, “our”), we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you:
- Visit our website
- Make an enquiry
- Book Umrah, Hajj, flights, hotels, or other travel services
- Communicate with us by email, phone, or online forms
This policy applies to customers in the United Kingdom, the United States, and other international locations.
Information We Collect
We may collect and process the following types of personal information:
Personal Details
- Full name
- Email address
- Phone number
Travel & Booking Information
- Passport details (where required for visa processing)
- Date of birth
- Nationality
- Travel preferences and itinerary details
Payment Information
- Payment details are processed securely by third-party payment providers
- We do not store full card details on our servers
Technical Information
- IP address
- Browser type
- Device information
- Pages visited and interaction data
How We Use Your Information
We use your personal data to:
- Process bookings and payments
- Arrange Umrah, Hajj, flights, hotels, and visas
- Communicate booking updates and confirmations
- Respond to enquiries and customer support requests
- Meet legal, regulatory, and compliance requirements
- Improve our website and services
Legal Basis for Processing (UK GDPR)
For UK customers, we process personal data under the following legal bases:
- Performance of a contract
- Legal obligations
- Legitimate business interests
- Your consent (where required)
Sharing Your Information
We may share your data with trusted third parties, including:
- Airlines
- Hotels
- Visa processing authorities
- Transport providers
- Payment processors
- IT and website service providers
Your information is shared only when necessary to deliver the services you have requested.
International Data Transfers
As Umrah and Hajj services involve international travel, your data may be transferred outside the UK or USA.
We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Cookies & Tracking Technologies
Our website uses cookies to:
- Improve user experience
- Analyse website traffic
- Enable essential site functionality
You can control or disable cookies through your browser settings. Continued use of our website implies consent to cookie usage.
Data Security
We take reasonable technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
However, no online system is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary:
- To fulfil booking and legal obligations
- For accounting and regulatory purposes
- To resolve disputes
When no longer required, your data is securely deleted or anonymised.
Your Rights (UK & USA)
UK Customers (UK GDPR)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
US Customers
You may have rights under applicable state or federal privacy laws, including:
- Requesting access to your personal data
- Requesting deletion (where applicable)
To exercise any rights, contact us using the details below.
Marketing Communications
We may contact you regarding:
- Booking-related updates
- Service information
We will only send marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We recommend reviewing their privacy policies separately.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website indicates acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: support@alkabbatravels.com
🌐 Website: AlkabbaTravels